Terms and conditions of service
CAR LOW COST PARKING S.L. – B16610933
Any user wishing to contract the service must first read and accept the Terms and Conditions detailed below. Once a reservation has been made, all conditions stipulated herein shall be deemed accepted.
General information
These General Terms and Conditions regulate the services provided by Park Spain, which is the commercial name of CAR LOW COST PARKING S.L.
Purpose of the contract
The purpose of this Contract is to regulate the general conditions for the provision of services offered by Park Spain through its online booking platform, telephone reservations, and intermediary channels such as travel agencies or other internet portals.
These services may be contracted directly by customers or through intermediaries acting on behalf of customers. Such intermediaries, hereinafter referred to as the “Applicant”, may be natural or legal persons and may have specific contractual conditions. However, such conditions shall be supplementary and may not override or conflict with any of the provisions contained herein.
Identification of the contracting parties
These General Terms and Conditions of Service offered by Park Spain are entered into between CAR LOW COST PARKING S.L., with registered office at Calle Granada 18 Esc A pta 7, 46006 Valencia, Spain, and the customer, hereinafter referred to as the “Customer”.
The Customer is a natural person who has made a reservation through any available means and who transfers responsibility for the vehicle to Park Spain at the time the contract is formalized.
Customers may have made reservations through the online portal, entering their own data directly. In such cases, responsibility for the accuracy and authenticity of the information provided rests solely with the customer.
Other customers may have made reservations by telephone, through travel agencies, or other intermediaries. In these cases, information may have been entered by third parties, such as travel agents or employees of Park Spain, and may therefore not be fully verified.
By making a reservation, the customer accepts these Terms and Conditions. Before handing over the vehicle, the customer must verify all information shown on the vehicle receipt and report any errors. Once the service conditions have been accepted, all information appearing on the receipt shall be considered correct, and the customer shall be liable for any damages or losses caused to Park Spain or third parties resulting from inaccuracies in such information.
Conditions of use and responsibilities
The Customer certifies that they are legally entitled to entrust the vehicle to Park Spain throughout the duration of the service and shall be liable for any damages caused to Park Spain or third parties due to non-compliance with this obligation or due to the poor condition of the vehicle.
The Customer also certifies that, during the period in which the vehicle is under the custody of Park Spain, the vehicle complies with all legal requirements established under Spanish law.
Failure to comply with this obligation shall make the Customer liable for any resulting damages suffered by Park Spain or third parties.
Park Spain stores vehicles in facilities that are either owned or leased by the company. Once the vehicle has been received, personnel employed by Park Spain may drive the vehicle to a private parking facility to carry out the contracted services.
The Customer authorizes any necessary vehicle movements and actions required to provide short-term or long-term parking services.
Vehicle collection
Park Spain shall not be liable for delays affecting customers due to waiting times during vehicle reception or return, even if such delays cause damages or losses to customers.
Customers are responsible for arriving with sufficient time to complete all necessary procedures with Park Spain and to report any existing damage.
Due to traffic congestion, varying collection schedules, weather conditions, and operational circumstances, the damage report and the Photographic Vehicle Condition Certificate must be completed by the Customer before handing over the keys to Park Spain personnel.
Park Spain is not responsible for damage already documented in the Photographic Vehicle Condition Certificate, fixed or removable accessories, or objects left inside the vehicle unless their existence has been declared to and verified by company personnel during vehicle reception.
Any undeclared accessories or objects shall be deemed not to have been left in the vehicle.
Park Spain shall not be liable for any vehicle damage reported after the vehicle has been returned to the Customer.
Insurance
The contracting party declares that the vehicle is covered by valid insurance and authorizes Park Spain to drive the vehicle between the airport and the company’s facilities.
In the event of a traffic accident caused by a third party, the responsible third party shall be liable for covering the damages caused to the vehicle.
Park Spain accepts no liability for mechanical failures or mechanical damage to the vehicle.
Calculation of service value
For pricing purposes, 24 hours equals 1 day. An additional 2-hour grace period is allowed on the final day. If the grace period is exceeded, an additional day will be charged.
Current rates are published on the company website.
Vehicle return
Changes to flight schedules or delays may result in waiting times of up to one hour and/or additional charges.
A surcharge of €8 may apply for flight delays that require drivers to wait beyond the agreed vehicle return time.
Due to electromagnetic and radiofrequency interference commonly present in airport and train station areas, Park Spain is not responsible for malfunctions of GPS devices, car keys and remote controls, vehicle alarms, immobilizers, or other electronic devices.
Once the Customer has collected the vehicle, Park Spain shall not accept any claims relating to the condition of the vehicle.
Keys
Park Spain reserves the right to retain vehicle keys for operational parking management purposes.
If the Customer refuses to hand over the keys, an additional surcharge may apply.
Language
These Terms and Conditions are provided in Spanish.
Park Spain shall not be liable for any damages resulting from the Customer’s misunderstanding or misinterpretation of these Terms and Conditions.
Claims
Park Spain does not accept claims regarding the condition of the vehicle or additional services after the vehicle has been returned.
Any claim regarding payments or payment receipts must be submitted by email, telephone, or postal mail to CAR LOW COST PARKING S.L., CIF B16610933.
Applicable law
These Terms and Conditions are drafted in Spanish and are governed by Spanish law.
Any dispute arising from the use of the services provided shall be submitted to the Courts and Tribunals of Valencia, Spain.
Complaint forms
Official complaint forms are available to customers pursuant to Article 50.14 of Law 11/98.
They may be requested at Calle Burjassot 7, 46940 Manises, Valencia, Spain.
Personal data protection
In accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data, we inform you that any personal data provided during registration or at a later stage will be included in an automated database under the responsibility of Park Spain.
The purpose of this database is user management, provision of contracted services, reservation processing, contract administration, statistical analysis, and market research.
If expressly authorized by the user during registration, such data may also be used by Park Spain to send promotional offers, company updates, newsletters, commercial communications, and third-party offers related to travel and associated services.
Users have the right to access, rectify, cancel, and update their personal data, as well as to object to data processing in accordance with applicable regulations.
Requests may be submitted in writing to CAR LOW COST PARKING S.L., CIF B16610933.